WHAT MAKES US DIFFERENT

24/7 Support 24/7 Support

24/7 Support

The Critical Update partners with your company to secure your revenue and keep your business running. Never go without IT service again, because our 100% US based support is here for you 24/7.

Predictable Cost Predictable Cost

Predictable Cost

Our specific service model is one of the best business decisions you'll make. Always get excellent service and timely solutions. All labor is covered and stays predictable with a simple flat-rate monthly plan.

Built Around You Built Around You

Built Around You

We customize innovative, effective solutions to help your business run smoothly, whether or not you have an internal IT staff. Our IT management is built on efficiency, and offers both on-site and remote support.

Aligned Success Aligned Success

Aligned Success

Our technical experts provide the support you need to keep your network up and running so your staff stays productive. The Critical Update's proactive IT solutions solve problems before they affect your business.

OUR TEAM

The The Critical Update team consists of Project Managers, System Analysts, Qualified Network Analysts, Network Administrators, Web Developers and Desktop Support Technicians. Clients receive years of collective knowledge in innovative IT support. Our team maintains the highest levels of technology and security certifications, so you can be confident when entrusting your organization’s IT environment to us.

  • Luis Delgado
    Luis Delgado
    Owner
The 20 Team

Why Choose The Critical Update?

The Critical Update provides IT support throughout the Austin metropolitan area. Our team of experts provides reliable on-site support. We’re there when you need us, ensuring seamless productivity within your systems and providing the level of attention your business deserves. We value long-term relationships with our clients and will work closely with your business to ensure that you have all the technology resources for software and hardware that you need to be successful.

100% Unconditional Satisfaction

Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to ensure you are happy with our IT management & network support services.

Guaranteed 1 Hour Response

Your computer support problem or network issues will be addressed in sixty minutes or less. It's a guarantee that your call is responded to within one hour.

Fixed Monthly IT Cost

You’ll never be surprised. We offer an all-inclusive support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. All this enables you to truly manage IT costs.

Expeditious Repair

Your issues – even the minor ones – will be taken care of quickly and efficiently. Since everything is included in one price, we are highly-motivated to use our time wisely.

No Technical Jargon

We’ll provide clear answers to your computer and IT support questions. You’ll never be made to feel out of your element by non-sensical tech speak.

Your IT Department

Our entire team is an extension of your business. Empower your employees with on-demand support that's just a phone call away.