Profile: Tax litigation law firm

Problem: Attorney spending non billable time supporting network and users.

Result: The Critical Update inc. (TCUINC) was able to take over support of the network and free Attorney to bill considerable more hours.

When we received a call from a Jr. partner who was concerned about spending many hours a week supporting the network. He was the main IT contact for a 13 person law firm, as well as busy with regular legal duties. After we performed an assessment of his network and identified areas of concern, we prioritized issues and developed a plan of action. Within one month, this attorney was freed to bill considerable more hours and easily covered the cost of our services.

“I was very pleased with 2 jobs completed by the Critical Update. They fixed a home networking problem and replaced a hard drive on a laptop. I was pleased with their rapid response to my phone call, their timely repair and their extra advice about the repair. I think the pricing for the work completed was fair.”

I confirm 100% that you are on the right track and that your service is a vital and effective tool for all of us who do not do well with computers. You have made our life at Visiting Angels much more efficient and we cherish the times when all we have to do is yell “HELP” and you are there.

“Luis and The Critical Update have come to our office and repaired several issues. He has also reloaded 2 PC’s and built me a media center machine that works great for playing Netflix and other online movie sites directly to my TV. Luis has gone above and beyond in the work he has done for me and my company TriStar Commercial LLC.”

John B- TriStar Commercial

“Luis and The Critical Update have come to our office and repaired several issues. He has also reloaded 2 PC’s and built me a media center machine that works great for playing Netflix and other online movie sites directly to my TV. Luis has gone above and beyond in the work he has done for me and my company TriStar Commercial LLC.”

John B – TriStar Commercial LLC, Home and Commercial Security Company

Credit Union Legislative Coalition

Melodie Stegall Credit Union Legislative Coalition | Client Since 2004

“The Critical Update, Inc. has been very receptive and responsive to my needs. They make sure my computers work efficiently and have helped me upgrade to a newer system, deploy wireless, design and maintain a web site and, are always looking for ways to maximize my IT investment. I have referred The Critical Update to several of my friends and colleagues and all of them have been satisfied customers for over a year.”

Becky – Licensed Massage Therapist

“Luis helped me pick out and set up the computer that I needed. He didn’t try to sell me anything I didn’t need, and he did make sure I got all the memory and programs I DID need. He is fantastic in finding out what his customers needs are and finding a way to fulfill those needs at a reasonable price. I HIGHLY recommend his company, The Critical Update for all your computer and IT needs.” January 28, 2008

Top qualities: Personable , Expert , High Integrity

Becky – Licensed Massage Therapist

“Luis is “the man” for all your IT needs.”

“Luis will take care of all your small IT needs (less than 50 computers). He is prompt and answers questions fast. Awesome to work with.”

“Luis is “the man” for all your IT needs. Outsourcing nowadays pays

Top qualities: Personable , Expert , Good Value

Tj Bass – Handyman Matters of Central Texas