Sorry, your data is gone!

[heart sinks, fear strikes and despair is lurking]
Those are the worst words an IT consultant can say to a client, yet it happens more often that you would think.
When someone calls for data recovery, my first questions is whether there is a backup. About 90% of the time, what I hear is “well, I have been thinking about it”, but didn’t get one. There is a small percentage of clients who have a backup, but it is several months old, and another small percentage of clients who had a backup in place, but was not actively monitored and the files they needed are not recently backed up.
We all know how important our customer and financial data are. We all know that if that data went away, there would be a significant impact to the way our business operates. We are all capable of making a simple backup every week or so and put it in a safe place. Unfortunately, life gets in the way and disaster strikes at the most opportune time.
We educate business owners about the importance of having backups and plans in the event of a system failure, and truth be told, people are receptive. Some clients allow us to help them put together a backup procedure. Others go a step further and allow us to implement a disaster recovery/business continuity plan to help their business recover from a major catastrophe. These solutions can be simple and cost effective vs. losing critical data and hiring us for data recovery.
Not to mention the productivity time lost.
So, at a basic level, what do business owners need to know?

We recommend a simple backup process. Have three copies of your data:

  1. The data your are using.
  2. A weekly full backup of your server/primary files needed for business.
  3. A daily off site backup of critical business files.
A key component that most business owners do not know, and do not even think about is to talk to their financial professional. There may be provisions in your insurance policy that will reimburse costs to recover the data and lessen the financial impact of a loss. I thank Ryan Connor and his State Farm® Agency for showing me how insurance that protects my office from liability, can also help in the event of a data loss event.
The key take away is, do not let life get in the way of protecting your data. Some statistics show that 90% of businesses will close their door after a data loss event. Your business is too important to the community to be taken out by something that can be so easily prevented.
Luis Delgado is the President of The Critical Update inc., a technology consulting firm that works with business owners and non profit organizations in the Austin metropolitan area. Luis and his team help schools, service providers, financial services and legal professionals with ongoing support and consulting. Luis enjoys time with his loving family and Church community. Most days you can find him serving and building community.

©2015 All Rights Reserved, The Critical Update Inc. owns the copyright for this document and all its contents. This document contains confidential and proprietary information and may not be disclosed or reproduced for any reason without the express written consent of The Critical Update Inc.

Luis Delgado

Luis Delgado


Luis Delgado is a father, husband, community resource, speaker, and entrepreneur who founded The Critical Update, inc (TCUINC) in 2003. TCUINC is a business and technology consulting firm that has evolved from basic computer support to affordable technology consulting, network management, outsourced IT and cybersecurity. Our clients are from every industry in Central Texas - for profit and not for profit.

Luis is focused on helping business owners create more jobs for Texas families by addressing compliance and productivity needs.